000 00442nam a2200193Ia 4500
008 240510s9999 xx 000 0 und d
020 _a0000750638117
041 _aEng
082 _a658.4038
082 _bB68
100 _aBRUTON, N.
245 0 _aHOW TO MANAGE THE I.T. HELPDESK
260 _bOXFORD : BUTTERWORTH HEINEMANN
260 _c1997
300 _a220 p.
650 _aMANAGEMENT : MIS
942 _2ddc
942 _cRBK
999 _c25904
_d25904
945 _a1
_bMadushi Gamage
_c1
_dMadushi Gamage