KINCAID,JOHN W. <br/><br/>
Customer Relationship Management:Getting It Right 

 -  India:Dorling Kindersley  2003 
 - 480 p. 
<br/><br/><label>ISBN: </label>9788177581348 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Management
<br/><br/><label>Dewey Class. No.: </label>658.8  / K35